Pravila refundacije
Last updated: 3 October 2026
At Lumera, we want you to be happy with your purchase. This policy explains your rights regarding returns, withdrawals, refunds, and defective products.
14-Day Right of Withdrawal
If you are a consumer in the European Union or European Economic Area and purchase goods online, you generally have the right to withdraw from your purchase within 14 days without giving a reason.
The 14-day withdrawal period begins on the day you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, contact us at:
Email: lumera.jewelry@proton.me
Please clearly state that you wish to withdraw from your purchase and include your order number where possible.
You do not need our prior approval to exercise your statutory right of withdrawal.
Returning Your Order
After notifying us that you wish to withdraw from your purchase, you must return the goods without undue delay and no later than 14 days after notifying us.
Please contact us before sending the package so that we can provide you with the correct return instructions and return address.
Unless the product is defective, incorrect, or otherwise non-conforming, the customer is responsible for the direct cost of returning the goods.
We recommend using a tracked shipping method, as you remain responsible for the return shipment until it reaches the return destination.
Condition of Returned Products
You may inspect the product in the same way you reasonably would in a physical store.
You may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
The statutory right of withdrawal cannot be denied solely because packaging has been opened.
Refunds
When the statutory right of withdrawal applies, we will refund the payments received from you, including the cost of the least expensive standard delivery option offered for your original order.
If you selected a more expensive delivery method than our standard option, the additional delivery cost is not refundable.
We may withhold the refund until:
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we have received the returned goods; or
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you provide evidence that you have sent the goods back,
whichever occurs first.
Refunds will normally be issued using the same payment method used for the original purchase unless otherwise agreed.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Defective, Damaged or Incorrect Products
If your product arrives damaged, defective, incorrect, or otherwise does not conform to the order, please contact us at:
Please include your order number and, where relevant, photographs showing the issue.
If the goods are non-conforming, your statutory consumer rights apply. Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction, or termination of the contract and a refund.
Costs associated with legally required remedies for defective or non-conforming goods will not be charged to you.
EU Legal Guarantee
Consumers in the European Union benefit from a minimum two-year legal guarantee for consumer goods.
This legal guarantee applies independently of any additional commercial warranty or guarantee we may choose to offer.
Nothing in this Refund & Return Policy limits your mandatory consumer rights under applicable law.
Exceptions
The statutory right of withdrawal may not apply in circumstances where an exception is expressly permitted by applicable consumer law, including goods made to the consumer's specifications or clearly personalised goods.
Any exception will only be applied where legally permitted.
Exchanges
If you would like to exchange an item, please contact us at lumera.jewelry@proton.me.
Where possible, we will provide instructions for the exchange. Your statutory rights remain unaffected.