Shipping policy
Last updated: 3 October 2026
This Shipping Policy explains how Lumera processes and delivers orders.
Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully authorised.
Orders placed on weekends or public holidays may begin processing on the next business day.
During periods of unusually high demand, product launches, sales, or holidays, processing may take slightly longer.
Estimated Delivery Time
Estimated delivery time after dispatch:
Slovenia: 7-8 bussines days
Any estimated delivery date or delivery timeframe is an estimate unless expressly stated otherwise.
Carrier delays, weather, customs procedures, public holidays, exceptional demand, or other circumstances outside our reasonable control may affect delivery times.
Shipping Costs
Shipping costs, if applicable, are displayed before you complete your purchase.
Where free shipping is offered, any applicable conditions will be shown on the website or during checkout.
Order Tracking
Where tracking is available, you will receive tracking information after your order has been dispatched.
Please note that tracking information may require some time to update after the parcel has been handed to the carrier.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error in your address after placing your order, please contact us immediately at:
We will try to correct the address where possible, but we cannot guarantee changes once the order has entered fulfilment or has been dispatched.
Lost Packages
If your order appears to be lost in transit, please contact us.
Where applicable consumer law places responsibility for delivery on the seller, Lumera remains responsible for the goods until they are delivered to you or to a third party designated by you, unless you independently arranged a carrier not offered by us.
We will investigate the shipment with the carrier and provide the appropriate remedy where required.
Damaged Packages
If your order arrives damaged, please contact us as soon as reasonably possible and provide photographs of:
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the damaged packaging;
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the product;
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the shipping label where possible.
This helps us resolve the issue more quickly.
Your statutory rights regarding defective or non-conforming goods remain unaffected.
Customs, Duties and Import Charges
Where orders cross international borders, customs procedures, duties, import taxes, or other charges may apply depending on the destination and shipping method.
Where we are legally required to disclose such charges before purchase, we will do so.